Support

Need help? We're here for you.

Contact Us

Fill out the form below and we'll respond as soon as possible. You can also email us directly at support@hlms.app.

Common Questions

• How long does an analysis take?
  Most analyses complete within a few minutes, depending on the account size and the number of posts analyzed.
• Is my data stored?
  Analysis results are stored securely in your account. We never store Instagram credentials or access private account data. See our Privacy Policy for details.
• Can I get a refund?
  Credits are non-refundable. If an analysis fails due to a system error, credits are automatically returned to your account.
• How do I delete my account?
  Contact us via the form above or at support@hlms.app and we will process your account deletion within 30 days.